This policy sets out how EDEN EXCHANGE PTY LTD (ACN 152 787 212) (referred to in this policy as "we", "us" or "our") collects, uses, stores, processes and discloses personal information including in relation to use of and access to the edenexchange.com website (the "Site").
3. Third party links
4. The personal information we collect about you
Personal information means any information about an individual from which that person can be identified. It does not include information where the identity of the individual has been removed (anonymous data).
We may collect, use, store and process personal information about you, including:
5. How is your personal information collected?.
We use different methods to collect information from and about you including through the forms you complete on the Site, you using the services, or by you visiting the Site, corresponding with us by post, telephone, email or otherwise. This includes information you provide when you:
If you choose not to provide the personal information we request, we may not be able to supply you with our services.
6. Purposes for which we will collect or use your personal information
We collect and use your personal information for any of the following purposes:
7. Storage and security of your personal information
The information we collect from you may be transferred to, and stored at, a location in Australia or other locations outside Australia including, for example, to our third party service providers who are either located or operate their business overseas such as in India and Philippines. We may store your information in, disclose or transfer your information to those parties who operate or are located outside of Australia. Information you provide on your publicly available business profile may be accessed by persons from outside Australia.
8. Disclosure of your personal information
We may share your personal information with the persons set out below:
Some of our cookies are provided by third parties, such as Google and Contentsquare, and are subject to their privacy policies. Specifically, we use the following cookies to measure site performance and analytics purposes:
For more information about their privacy policies, please visit their respective websites. The information these third parties collect may be transferred to, and stored at, a location outside Australia. By accepting cookies, you agree to this transfer, storing or processing of your personal information.
Additionally, many pages of our Site contain social sharing buttons for services including Twitter, Facebook, Google+ and LinkedIn. These buttons enable users to share content through the use of third party cookies which are outside of our control. Please check the websites of the relevant social networks for more information and details.
10. Retention of your personal information and deletion
We will need to retain your personal information for as long as necessary to fulfil the purposes set out in this policy, for as long as your account is open or in order to provide the services you have requested.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you no longer want us to use your personal information for the purposes of providing services to you, please close your account with us by contacting firstname.lastname@example.org. We may need to retain some of your personal information for the purposes of satisfying any legal, accounting, or reporting requirements or in order to enforce legal agreements we have entered into. Sellers or franchise issuers may also need to retain some of your personal information to comply with their own legal obligations.
You may access personal information we hold about you and update and/or correct it, subject to certain exceptions provided by law. If you wish to access your personal information, please contact email@example.com. We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account databases. We will not charge you for making the request.
If we no longer need your personal information, we will take reasonable steps to securely destroy it or render it unable to be identified.
11. Your rights
You have the right:
If you wish to exercise any of the rights set out above, please contact us via the methods set out below in section 12.
We may refuse access to the information where the applicable law permits or requires us to do so, such as where granting access to the information may jeopardise the privacy of another individual. Where access is granted we may charge a reasonable fee to cover the costs of providing access to you, such as where it takes a significant amount of time to locate the information.
11.1. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to help speed up our response.
11.2. Time to respond
We will try to respond to all legitimate written requests by you regarding your personal information within 30 days after receiving them. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will let you know and keep you updated.